SKU: 4611172107

The Welcomer Edge: Unlocking the Secrets to Repeat Business

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Description

The Welcomer Edge: Unlocking the Secrets to Repeat BusinessThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most

The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals -- the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most importantly, they are innately intuitive, and understand that customers are people first. Identifying and recruiting welcomers is the key to a healthy consumer base. The book provides practical recommendations and strategies so that any company -- regardless of industry or size -- can maximize the quality of its customer service and the quantity of its loyal consumers. The book describes the four categories of frontline associates. Understanding that each category has definitive service personalities will help optimize your business at its most crucial moment: the encounter that brings two people together to make a purchase, subscribe to a service, provide praise, or raise a concern. The bottom line shows how sales and customer associates have a powerful impact on sales because they determine the outcome of the all-important first impression, and this translates into whether or not a company will achieve its most important goal: repeat business.

Binding Type: Paperback
Publisher: Center for Client Retention
Published: 04/01/2013
ISBN: 9780989037006
Pages: 220
Weight: 0.72lbs
Size: 9.00h x 6.00w x 0.50d
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SKU: 4611172107

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B.J. G
Cuba, US
★★★★★ 3
Decent Shoes with Misleading Description (Not Leather)
Size: 12 Wide, Color: Black, Size: 12 Wide, Color: Black
I only look for leather when I’m purchasing dress shoes. Under the description “details” on this item it lists the shoe as leather upper and inner lining. A photo shows “genuine Napa leather lining”. If you keep reading (which I have now that I’ve received the shoes) it shows “faux leather” in the small print and that is not “leather”. I run a small leather business and this irks me because it’s clearly false advertising. The details also show the product is made in Brazil but when they arrived today, the shoe tag shows “Made in China” and “Man Made upper and lower”. I don’t hate the shoes. They look nice. What I know is they won’t hold up over time like leather, which is why the description should be accurate and not misleading.
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Reviewed in the United States on March 28, 2026
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Dianne
Grantham, US
★★★★★ 5
Men’s oxfords
Size: 10.5, Color: Black
Good quality and perfect fit
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Reviewed in the United States on March 22, 2026
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Lisaura
Alexandria, US
★★★★★ 1
Low quality
Size: 8.5 Wide, Color: Cognac, Size: 8.5 Wide, Color: Cognac
Starting to peel after a few uses
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Reviewed in the United States on June 3, 2026
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Amazon Customer
Omaha, US
★★★★★ 5
Great Shoes
Size: 10, Color: Cognac
Love these shoes super comfortable and look great. Everyone asks me where I got them.
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Reviewed in the United States on May 20, 2026
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Amazon Customer
Phoenix, US
★★★★★ 5
Beautiful shoe but too narrow
Size: 10 Wide, Color: Navy Grainy Leather
Too narrow
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Reviewed in the United States on May 24, 2026

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